Author Archives: jstocker101

Troubleshooting Windows 365 Business “Setup failed, please reset your Cloud PC”

My first attempt at Windows 365 Business failed with error message “Setup failed, please reset your Cloud PC.” I thought it would be as simple as assigning a license to a user.

Turns out there are a few additional configuration prerequisites that must take place.

The key is to understand that during the provisioning process, a new user account named CloudBPRT is created in Azure AD. This account is used to join the machine to Azure AD.

1. If you have a conditional access policy that requires MFA then you need to exclude the CloudBPRT user from the policy.
A great troubleshooting tip is to use the WhatIf tool and add the CloudBPRT user to see which CA policies are applying to the user and then exclude the user from these policies
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2. In Device Settings you must disable the requirement to require MFA when doing Azure AD Join, and If you limit which users or groups can join Azure AD, you must add the CloudBPRT user (as shown below)

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3. The CloudBPRT user must be assigned an Intune license if you are doing Intune Auto Enrollment

4. If you Configure MDM AutoEnrollment, you must make sure the CloudBPRT user is a member of the scope, or that it is set to ALL as shown below
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5. Then, reset the Cloud PC 
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6. In my experience, after Cloud PC was reset, I also had to select Restart before I was able to logon, otherwise I got a blank screen when trying to connect to Cloud PC.

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Reference: Windows 365 for Business Troubleshooting Documentation